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Role : Virtual Customer Service Associate

Work Opportunities at
Amazon

Open for Freshers as well as Experienced candidates
Qualification : 10 + 2 / Any graduate
Salary : Rs. 2,02,000- Rs.2,86,600 per annum
Shifts : 24 X 7, Rotational week off

Benefits

Internet Reimbursements
Rs. 1,250/- per month

Meal Vouchers
Rs. 1,100/- per month

Night Shift Allowance
Rs. 150/- per shift

End of Contract Bonus
Rs. 1,250/- per month

Insurance
Rs. 5 Lakhs

Skills & Knowledge required

Desired Skills

Action oriented, self-disciplined and organized.
Effective time management skills.
Good communication, comprehension & composition skills.
Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer with a decent typing speed.

Preferred Skills

Self-driven, motivated and task driven individual.
Should ensure uninterrupted internet connectivity during working shift.
Should ensure ‘Work-like’ environment with no disturbance during the work hours.
Experience working in a customer service environment for at least 6 months.

Customer Focus

Excellent customer service skills, ability to understand customer needs.
Interpersonal skills with a diverse customer base.
Conflict resolution, negotiation, and de-escalation skills.
Maintain regular & reliable attendance.
Flexible with the working schedule.

Problem Solving Skills

Logical & rational problem solving.
Action oriented and self-disciplined.
Organized and detail-oriented.
Ability to quickly and effectively prioritize work time in various departments to meet business need.
Ability to maintain composure in highly escalated situations.