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Role : Virtual Customer Service Associate
Work Opportunities at
Amazon
Open for Freshers as well as Experienced candidates
Qualification : 10 + 2 / Any graduate
Salary : Rs. 2,02,000- Rs.2,86,600 per annum
Shifts : 24 X 7, Rotational week off
Qualification : 10 + 2 / Any graduate
Salary : Rs. 2,02,000- Rs.2,86,600 per annum
Shifts : 24 X 7, Rotational week off
Benefits
Internet Reimbursements
Rs. 1,250/- per month
Rs. 1,250/- per month
Meal Vouchers
Rs. 1,100/- per month
Rs. 1,100/- per month
Night Shift Allowance
Rs. 150/- per shift
Rs. 150/- per shift
End of Contract Bonus
Rs. 1,250/- per month
Rs. 1,250/- per month
Insurance
Rs. 5 Lakhs
Rs. 5 Lakhs
Skills & Knowledge required
Desired Skills
- Action oriented, self-disciplined and organized.
- Effective time management skills.
- Good communication, comprehension & composition skills.
- Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer with a decent typing speed.
Preferred Skills
- Self-driven, motivated and task driven individual.
- Should ensure uninterrupted internet connectivity during working shift.
- Should ensure ‘Work-like’ environment with no disturbance during the work hours.
- Experience working in a customer service environment for at least 6 months.
Customer Focus
- Excellent customer service skills, ability to understand customer needs.
- Interpersonal skills with a diverse customer base.
- Conflict resolution, negotiation, and de-escalation skills.
- Maintain regular & reliable attendance.
- Flexible with the working schedule.
Problem Solving Skills
- Logical & rational problem solving.
- Action oriented and self-disciplined.
- Organized and detail-oriented.
- Ability to quickly and effectively prioritize work time in various departments to meet business need.
- Ability to maintain composure in highly escalated situations.